We accept most major debit and credit cards. We do not accept American Express.
All completed orders are held in your account area. You will also receive an email notification from us confirming your order has been successfully received.
If you have successfully completed an order with us, you will see an 'Order Confirmed' screen with your order reference number. You will receive an order confirmation email, and the order will also appear in your account area. When your order ships, you will receive a shipping email, and the status order in the account area will update.
If you think you placed an order but it isn't appearing in your account, please, contact a member of our customer care team who will be happy to help.
If you need to cancel your order, please, contact us as soon as possible and before 3:00pm as orders placed with us Monday - Friday are dispatched the same day. If you place your order on the weekend, it is dispatched the following Monday. If we are unable to cancel your order, we can help arrange a return. Our customer care team are available Monday - Friday 9:00am - 4:00pm.
If you need to amend something on your order, please, contact us as soon as possible and before 3:00pm as orders placed with us Monday - Friday are dispatched the same day. If you place your order on the weekend, it is dispatched the following Monday. If we are unable to cancel your order, we can help arrange a return. Our customer care team are available Monday - Friday 9:00am - 4:00pm.
All previous orders are held in your account area on the website. Simply log in to your account and select the 'My Orders' tab to view all historical orders.
In your account area, there is a 'Reorder' button next to each item in your order history. Simply click the reorder button next to the item you want, and it will instantly be added to your basket if in stock.
SHIPPING & DELIVERY
We offer a flat rate of shipping, an express next day delivery and free delivery for all orders over £15. See our Delivery & Shipping page for more details.
The arrival of your parcel depends on what delivery option you choose when checking out. See our Delivery page for details.
All orders are dispatched the same day when placed before 3:00pm, Monday to Friday. Orders placed on a weekend (Saturday & Sunday) will be processed the following Monday.
Bank Holidays are the only exception. If an order is placed on a public holiday, it will be processed the next working day.
Please allow up to 7 working days before contacting us about delivery issues. If your order hasn't arrived after 7 working days, please contact our customer care team.
You can track your package on the Royal Mail Tracking Page depending on the delivery method chosen at checkout. The tracking number is sent to you in a confirmation email as soon as your order is dispatched. If you have chosen a delivery method that does not feature tracking, this will not be available.
For safety and security, all orders are sent in discreet packaging with no reference to the contents of each package. Items are packaged in jiffy bags or brown boxes to prevent items from being damaged in transit.
PROBLEMS WITH MY ORDER
If your order arrived incomplete or there was a mistake, please contact our customer care team here, quoting your order number and stating what the problem is. A member of our team will be in touch as a matter of urgency, and we will endeavour to resolve the issue.
Should you start to encounter problems with an item purchased through us, please, contact our customer care team. Our team will be in touch to either resolve the problem or arrange for a replacement to be sent. We may require the faulty item to be returned to us for a technician to test. Should this be required, we will supply a returns form and paid postage label for the shipping.
All products sold on the BestVapes website come with a warrant. For further details, please view our warranties page.
RETURNS & REFUNDS
If you wish to return an item for any reason, you can do so, but your items must be unused and remain sealed in their original packaging, in the same condition you received them.
For further information, please read our refunds & returns page.
In the first instance, please call customer services on 01455 444 062 or email us at firstname.lastname@example.org for advice. With the nature of vaping products, it is often a simple fix that is needed to get your device working how it should be. Please note this does not apply to coils and juices as these are perishable items.
Occasionally, product(s) purchased may stop working due to a manufacturing fault. We're aware that this is very inconvenient for you, and we aim to resolve issues of this kind with the minimum fuss.
If the goods you've purchased stop working within one (1) month of the date you received them, we will offer you a refund.
We have a guest checkout option, so no additional information needs to be added if you do not want to create an account.
However by not creating an account, you may miss out on special member promotions and discounts offered to those who have a registered account with us. An account also stores all information about all your orders, what you ordered and the tracking code if you requested one in the shipping options.
By registering an account with us, you will be able to save your shopping carts, track orders, create wish lists, and receive special member promotions and discounts to make your Best4Vapes experience altogether faster and easier.
There is an 'Account' link in the header of the website, next to the cart icon. Click the link, and you will be prompted to enter our email address and password details.
If you cannot log in to your account and 'forgotten password' does not help, we advise deleting your browser cookies and cache. We find that this resolves most login problems instantly.
In your Google Browser, select More (or three vertical dots) > More Tools > Clear browsing data. To delete everything, select 'All Time'. On the same page, next to Cookies and other site data and Cached images and files, check the boxes and then click Clear data.
If you're still having problems, please email us at email@example.com for our assistance, and we will look into this further.
If you have forgotten your password, you can reset it via the Account Sign In Area. There is a 'Forgotten Password' link - select the link and follow the steps. You will receive an email with a link directing you to set up a new password.
To a view a history of your past orders, log in to your account and click on 'Orders'. This will display a history of your orders. By clicking on the order number, you can view detailed information about the products you ordered at the time and can also see their status.