Refunds & Returns

Although we hope that you will be happy with your purchase, if you are not completely satisfied or have changed your mind, you can return your order in accordance with our returns and refunds policy.

PRODUCT RETURN

To be eligible for a return, your items must be unused and remain sealed in its original packaging, in the same condition you received them. All hardware purchases must be in the original packaging, including any outer sleeve, as these contain the product serial numbers. We cannot accept any hardware back without this.

To make the process of returning a product easy, please contact us or do the following:

Click on our Freepost Returns link to generate a returns label for you to print. However, if you cannot print the label, you will be emailed a QR code to show at the post office where they will print it for you.

Please ensure your items are well packaged to ensure they do not get damaged on their return journey back to us.

EXCEPTIONS

Some goods are exempt from being returned due to hygiene reasons. These include:

    • Opened e-liquid bottles
    • Tanks, atomizers and pods that have been filled with liquid, used or removed from their sealed packaging
    • Vape kits that have been filled with liquid or used
    • Drip tips (mouthpieces)
    • Opened coils or pods

    They automatically become soiled consumables; rated Dead on Arrival (DOA).

    REFUNDS

    Upon receiving the product(s) sent back to us, once inspected and assuming everything is in order, we will refund you the price you paid for the product(s), excluding delivery costs. We aim to process your refund within 5-7 working days via the same payment method used to purchase the product(s). Please allow a few days for the funds to be received back into your bank account.

    Please also note that we may make deductions from the refunded price to reflect any reduction in the value of the product(s) if this has been caused by you handling them in a way that is not permitted. Deductions may also be made if the product packaging has received any damage, which would deem the product unable for resale at full price.

    30 DAY WARRANTY

    All returns must be inspected by an engineer to identify if the issue is a manufacturer's error or a user's error. This can take up to 2-3 working days.

    30 DAYS TO CHANGE YOUR MIND IF STILL IN THE BOX

    If your product is unused, still in the box, and it can be seen that the seals have not been broken, a refund or exchange may be given.

    OUT OF WARRANTY

    If your product is out of warranty but causing issues, it can be returned to the manufacturer, and we can assist you with any valid complaints.

    FAULTY

    What to do if you think your product is faulty

    In the first instance, please call customer services on 01455 444 062 or email us at info@best4.uk for advice. With the nature of vaping products, it is often a simple fix that is needed to get your device working how it should be. Please note this does not apply to coils and juices as these are perishable items.

    Occasionally, product(s) purchased may stop working due to a manufacturing fault. We're aware that this is very inconvenient for you, and we aim to resolve issues of this kind with the minimum fuss.

    If the goods you've purchased stop working within one (1) month of the date you received them, we will offer you a refund.

    Best4Vapes follows the UK's most accepted and equitable national e-cigarette return policies.