Although we hope that you will be happy with your purchase, if you are not completely satisfied or have changed your mind, you can return your order in accordance with our Returns Policy.
RETURNS POLICY - Unwanted Items
Our Returns Policy lasts for 30 days from the date of purchase. To be eligible for a return, your items must be unused and remain sealed in its original packaging, in the same condition you received them. All hardware purchases must be in the original packaging, including any outer sleeve, as these contain the product serial numbers. We cannot accept any hardware back without this.
To make the process of returning a product easy, please email us at: firstname.lastname@example.org, with your original order number and the reason you would like to return the product you ordered. Subject to your return being approved, we will then advise on the process for how to send your items back to us.
Please ensure any items returned are well packaged to ensure they do not get damaged on their return journey back to us and we advise to use a Tracked postage in order to ensure that your returns get delivered to us without problem.
Some goods are exempt from being returned due to hygiene reasons. These include:
- Opened e-liquid bottles
- Tanks, atomizers and pods that have been filled with liquid, used or removed from their sealed packaging
- Prefilled pods (Closed Pod Systems) including Elf Bar Mate, Elfa, Elfa Pro, SKE Crystal Plus, Best4ecigs Cartridges and Vuse Pods etc
- Vape kits that have been filled with liquid or used
- Drip tips (mouthpieces)
- Opened coils or pods
They automatically become soiled consumables; rated Dead on Arrival (DOA).
Upon receiving the product(s) sent back to us, once inspected and assuming everything is in order, we will refund you the price you paid for the product(s), excluding any postage charges originally paid, back to the payment method originally used. We aim to process your refund within 5-7 working days via the same payment method used to purchase the product(s). Please allow a few days for the funds to be received back into your bank account.
Please also note that we may make deductions from the refunded price to reflect any reduction in the value of the product(s) if this has been caused by you handling them in a way that is not permitted. Deductions may also be made if the product packaging has received any damage, which would deem the product unable for resale at full price.
WARRANTY - Faulty Items
What to do if you think your product is faulty
In the first instance, please email us at email@example.com for advice. With the nature of vaping products, it is often a simple fix that is needed to get your device working how it should be. Please note this does not apply to coils and juices as these are perishable items.
Occasionally, product(s) purchased may stop working due to a manufacturing fault. We're aware that this is very inconvenient for you, and we aim to resolve issues of this kind with the minimum fuss.
Vape Kits, Mods & Batteries
If the goods you've purchased stop working within three (3) months of the date you received them, and upon receipt of the device and investigation we find that it is not caused by customer misuse, mis-handling or wear and tear, we will offer you a refund.
E-liquids, Prefilled Pods & Disposable Vapes
These items are sold in sealed packs and not covered by warranty - the only exception being if there is a manufacturing fault. If you believe an item is received faulty on arrival - please contact a team member within 7 days of receipt of the items.
Please Note: for any disposable warranty claims, we are unable to refund or replace any disposable vape kit without the original box included on return to us, as this contains the batch number.
Tanks/Clearomisers and Cartridges
These items are not covered by a warranty as they are a consumable product. However, if you believe an item is received faulty on arrival - please contact a team member within 7 days of receipt of the items.
How to Claim:
For any warranty claims the item will need to be returned to us for inspection by our technical team. Please email in first instance at: firstname.lastname@example.org or contact via live chat, or telephone: 01455 444062.
You will be required to:
- Via our Freepost label, return the faulty products for investigation
- Following investigation, should the device be deemed faulty, we will replace the item for you or organise a refund (whichever you prefer).
- If the device is found not to be faulty, or fault caused by user error, misuse or wear and tear, the product will be returned to you with a delivery charge.
We do not offer exchanges or refunds where damage has deemed to be caused by user error or wear and tear. We also cannot refund or replace items that you may have disposed of.
Out of Warranty
If your product is out of warranty but causing issues, it can be returned to the manufacturer, and we can assist you with any valid complaints.
Best4Vapes follows the UK's most accepted and equitable national e-cigarette return policies.