Please be aware that e-cigarette kits, mods and batteries are made up of different parts and therefore can be subject to different warranty periods. This is due to the consumable nature of the products, including batteries, clearomizers, and disposable kits.
Vape Kits / Mods
Vape kits and mods are covered by a 30-day warranty period from the date of receipt. Accidental damage or damage caused by wear and tear is not covered by this warranty. If, in any way, the kit has been damaged, your warranty will also be void. Please, contact us to log your problem. You may be required to return the kit or mod for assessment. For an eligible warranty claim, we will require the device/mod returned to us within its original packaging.
We offer a 30-day warranty period on all external batteries from the date of receipt. This warranty is void if the battery is damaged due to misuse or mishandling. General wear and tear are not covered in the 30-day warranty. If you believe your battery is faulty, contact us stating the fault, and we will assess your problem. We will replace the battery if the issue is the manufacturer's fault. You may be required to return the battery to us for assessment.
All battery charges sold are covered by a 6-month warranty from the date of receipt. If the charger is deemed faulty due to user error or mishandling, the warranty will be void. Please, contact us to log your problem. You may be required to return the charging unit for assessment.
E-liquids / Pods / Disposable Vapes
E-liquids, pods and disposable vapes are sold in sealed packs and are not covered by a warranty. The only exception to this rule is when there is a manufacturing fault with the item. If you believe an item you have received is faulty on arrival, contact a team member within seven (7) days of receipt of the item(s). If there is a shipping error in part of the order, we will replace the items. On receipt of your order, any missing items must be reported to us within 48 hours of delivery to enable us to rectify the issue.
Tanks / Clearomizers / Cartomizers
Tanks and clearomizers are not covered by a warranty as they are consumable products. However, if the product is deemed faulty or dead on arrival and we are notified within seven (7) days, we will replace or refund the item at our discretion. The item will need to be returned to us for inspection by our technical team. We do not offer refunds or exchanges on items where damage is caused by the user.